My charger light is green, but the battery level bar still says it's empty!

The most common culprit is if the battery voltage setting has changed on your display.

- While the scooter is on, press and hold the 'Power' and 'Mode' buttons together for 2-3 seconds until the screen changes.

- Press the 'Power' button again until you reach P3, and use the 'Mode' button to adjust the P3 setting accordingly.

The correct voltage setting will depend on which scooter you have:

Please take a picture of your 1. scooter plugged in, with the charger light green, and 2. a picture of the maximum voltage your scooter is reaching.

Please send an email with all pictures to our Support Team who will be happy to assist you.

I'm not getting enough range/mileage out of my scooter, what can I do? (Advanced Setting Adjustment)

The most common reason for not getting enough range out of your scooter is if the battery voltage shut-off setting is too high. This setting controls when your scooter shuts down if the battery levels get too low (so the battery doesn't completely drain).

To access your Battery Shut-Off Setting you will need to do the following:

The recommended shut-off setting range battery size is 48V battery

My suspension is squeaking - what should I do?

In order to keep your scooter performing at its best, general maintenance is required - even if relatively new. One of these indicators to show that some basic maintenance is needed is when your suspension begins to make noise.

If this is the case, here are some tips to help:

For model specific tips, see 2:37 on our General Maintenance video.

I cannot fold or unfold my scooter, what's the issue?

When brand new, scooters can be occasionally difficult to fold. The folding mechanism will "break-in" over time and folding will become easier. A practice we always recommend to help with folding is applying pressure to the handlebar in the opposite direction from folding. Push the stem of the scooter away from the base, while pushing/pulling the folding latch. This counterintuitive approach will help with folding.

Here is a video demonstration of this to help visualize the movement:

https://www.youtube.com/watch?v=Ow8tGHTcdoM&t=3s

When unfolding, do the same - push the stem away from the base of the scooter. It helps lock the folding bold in the socket, ensuring the scooter is securely unfolded prior to riding it.

Frequently Asked Questions

Frequently Asked Questions

You will find most frequently asked questions here