The motor may not be spinning freely for a couple of reasons. Please see the below for some further guidance.

To resolve this, slowly pump up the tyre, ensuring the bead of the tyre is seated on the rim. Pump a bit of air in the inner tube which helps to keep the tyre seated! Then slowly pump up the tire checking that the tyre remains fitted all around the rim.

Secondly, if you are fitting the same tyre from your original wheel you may find that the tyre has stretched over time, this is perfectly normal with wear, you will likely need a new tyre that is true to the size of the Swytch rim.

We are sorry to hear you are encountering problems with your Swytch conversion kit, we will look to resolve these as soon as possible for you!

It sounds like this issue could possibly be linked to a loose connection. As first steps, could you please following the 3 actions below for me?

1. Can you please confirm that when you fit the Power Pack before a ride, that is clicks into the handlebar mount fitting?

2. Would you be able to give all of the cables a once over, both inside and outside of the bag to ensure that everything is plugged in correctly.

3. Are you able to check the metal connectors on the back of the Power Pack to see if they are all aligned? If you could take an image for me, directly from above so I can see if they are straight or not that would be really useful.

Below is a sample for you to show what kind of image we'd require.

4. If none of the above have resolved your issue, could you please try re-setting the Power Pack to its factory settings using the instructions in the link below as a guide:

https://swytchbike.zendesk.com/hc/en-gb/articles/360016217514-How-do-I-re-set-the-power-pack-

Motor Wheel ⚙️

Motor Wheel ⚙️

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